Accounts Receivable Administrator (Apprenticeship)

Essential duties and responsibilities

• Work closely with the Credit Control Team and appropriate stakeholders to ensure minimal impact on cash collection.
• Responsible for addressing any customer queries, whilst actively seeking solutions to ensure customer expectations are met by providing clear and concise billing information.
• Ensure that invoicing is accurate and issued in a timely manner.
• Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner and making sure the credit note log is kept up to date.
•  Ensure Project Invoice Proposals are checked and issued.
• Manual Invoicing of Azure, AWS, and Google usage billing.
• Issue Hosted Voice and Voice Call Usage Billing.
• Ad hoc Manual invoicing (Not Messina), i.e., SFI charges and eFax.
• Manage and action tasks on the Billing Dashboard.
• Issue Domains billing and responsible for maintaining the renewals spreadsheet.
• Manage the AR Approvals inbox.
• Maximised cash collection.
• Appropriate ledger ageing and debtor days.
• Providing an excellent customer experience throughout the commercial relationship with the customer ensuring a high-level customer engagement and a consistent approach.
• The resolution of customer queries.
• Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner.
• All statements, reminder letters and termination of services letters to be issued in accordance with Claranet UK’s Credit Control procedures.
• Support Auditors requests.
• Providing billing calculations, including final invoicing and issue where appropriate.
• Ensure all bespoke billing reports are issued in a timely manner.
• Assist Accounts Receivable with cash analysis when required.
• Building effective relationships with customers and attend customer calls discussing complex billing requirements or invoice queries.
• Liaise with both internal and external customers promptly
• Undertake additional ad hoc duties as directed by the Credit Manager.

Teams to collaborate with

• Customer Success & Growth – assist with billing queries and figures
• Finance – action billing enquiries and invoicing requests
• Legal, Compliance & Procurement – monthly meetings discussing accounts with a Legal Banner and seeking advice regarding complex issues and legal impact
• Order Processing – Order Approvals, Novations and Data Quality
• Customer and Product PMO – resolve customer queries in respect of delivery discrepancies

Behavioural competencies – organisational and behavioural fit

• Demonstrable commercial acumen, with good understanding of the key elements of Claranet UK’s services.
• Highly motivated, pragmatic, and energetic team player with a positive, determined, driven and can-do attitude.
• Ability to work cross-functionally.

Critical competencies – technical fit

• Excellent verbal and written communication skills.
• Good Excel skills and desire to learn.
• Excellent communication and prioritisation skills, with proven ability to manage and prioritise multiple tracks of activity, without direct supervision in a fast-paced environment with tight deadlines.

About Claranet

Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.

At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.

We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.

In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.

Working for Claranet

Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean with). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.   

But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.

Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported, industry-led membership group created to address the UK’s tech talent shortage and diversity gap through collective action.

Our Vision

Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.

Position Summary

The Credit Control team manages the Credit Control function of Claranet UK, incorporating all aspects of billing and collection including implementing Claranet UK’s credit policy, cash collection, cash forecasting, query resolution, query resolution and the management of aged debt and risk. Incorporated into the Team are the Accounts Receivable and Billing functions

Role Mission

The role of the Accounts Receivable Administrator is to support the Billing Specialist and Credit Control Team ensuring accurate invoicing and bespoke billing reports are delivered on time, to action billing enquiries, invoice and credit requests and update Customer Masterdata. To support the credit controllers to drive effective cash and risk management through Credit Control processes whilst reducing aged debt in line with company targets.

Objectives and Key Results

• The successful and timely delivery of accurate and agreed invoices, including bespoke reporting
• Excellent customer experience is provided throughout the commercial relationship with the customer, providing high level customer engagement and a consistent approach
• Cash Collection Targets
• Aged Debt Reduction
• Building strong relationships with internal and external customers