Location
Warrington/remote
Department
Business Operations
Advertising Salary
Competitive

About The Role

Your responsibilities will be as follows:

Ordering

  • Support the Project Office key KPI of delivery on time by placing orders for our Managed Service Customers with 3rd party suppliers and ensuring quality and timely hand-over to the Project Coordinators / Project Managers.
  • Answer / reply to incoming calls/ ticket queue in a professional and efficient manner Liaising with suppliers to arrange the ordering of 3rd party services
  • Point of escalation for the Project Office and other internal departments for queries relating to ordering and cancellations.

Project Office Support

  • Support Project Managers and Project Coordinators with planning large solution rollouts.
  • Validation of data to ensure services can be ordered and delivered on time
  • Dealing with customer questions and queries via telephone, email and tickets

About You

Essential:

  • Exceptional customer facing skills
  • Confident, proactive, hardworking and flexible
  • The ability to work accurately and proactively, with an eye to detail and to prioritise a complex and varied workload
  • Proven written and oral communication skills including excellent telephone skills
  • Ability to work as part of a team, with a flexible approach to work and willingness to learn
  • Excellent interpersonal skills in communicating with staff at all levels of seniority both internally and customer facing, with the ability to form strong working relationships
  • Substantial experience of providing high level project administrative support or administrative support in an IT services environment
  • The ability to work without close supervision in a fast-paced environment with tight deadlines

In addition, the following are highly desirable:

  • ITIL v3 and Project Management knowledge desirable
  • Demonstrable commercial understanding/acumen
  • Educated to NVQ level 4, degree/HND or equivalent qualification/experience

About Us

Claranet combine pioneering technologies, practices, and expertise to propel our customers ambitions. Through a vibrant customer centric culture of collaboration, learning, and opportunity, we nurture a dynamic community of technology and service expertise spanning cloud, cybersecurity, networks, and unified communications. 

Founded in 1996, Claranet has evolved into a multi-disciplinary technology services provider with global reach. The company has annualised revenues of circa £400 million, over 6,500 customers, and more than 2,500 employees in nine countries. In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.  

This position is a key role within the project office and supports the timely and accurate delivery of customer orders. 

The project support co-ordinator will work alongside our Project managers and project coordinators in the delivery of complex customer projects by submitting and manging orders with 3rd Party & Internal suppliers, Providing progress updates on these orders, communicating with our customers and providing administrative support where required.

We’re working on building an ever-improving company based on openness, diversity, collaboration, and empathy as our core values, a company that aims to be inclusive for the diverse group of people we get to work with, and where everyone supports each other and celebrates successes together. We want our people to feel engaged, comfortable, and healthy—and to know that they can belong here, no matter their story or background. If this resonates with you, then come and join us

The role of Project Support is split into

  • Order placement with 3rd Party suppliers, and other Claranet internal teams, including, but not limited to Telco’s, hardware, software and other services providers.
  • Supporting Project co-ordinators and Project managers in delivering customer services

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