Gloucester
Finance
Competitive

About The Role

Sales Support has overall responsibility for ensuring an excellent customer experience for Claranet UK’s sales quote and order functions. These services are provided through the Sales Support team in Claranet UK. In addition, Sales Support has responsibility for ensuring that all systems holding customer and sales based data are accurate and up to date.

The Sales Support team works closely with the Sales organisation, and acts as the single point of administration and validation of the documentation and electronic records for all customer quotes, orders and contracts within Claranet UK, resulting from orders, re-grades and cancellations.

Purpose

To support Claranet UK’s sales teams through the timely and accurate preparation of customer quote and order paperwork, liaising with other departments as required. To be a key contact for customers with regards to quote and order paperwork and to project manage the progress of orders from quote up to, but not including, implementation.

To work closely with customers and Claranet UK’s sales and implementation organisations to continually review and refine the processes involved in booking orders for customers.

Generate order paperwork and/ or related customer facing documentation to support the sales’ customer engagement process.
Support sales and customers in sending and receiving all documentation to/ from customer and to work directly with customers where documentation is delayed or incomplete/ inaccurate to ensure minimal delays in order processing.
Ensure all documentation relating to a sale is correct, specifically; product information, pricing details, discounts, upgrade and re-grade information, to ensure the implementation team is able to process the customer’s order accurately.
Application of authorised discounts within the pricing tools.
Responsible for ensuring that customer information is correctly represented within all relevant systems. 
Provide updates to sales teams on any change in process and systems as required, and training for new starters.
To undertake additional ad hoc duties as directed by the Sales Support Supervisor.

KPI’S
Timely turnaround for sales quotes, orders and contract paperwork
Customer satisfaction
Identification and improvement (on-going) of best practice 
Data accuracy across business systems

These KPIs, as well as other skills and knowledge requirements will be measured and monitored through Claranet UK’s performance management process.
 
 

About You

Positions Specifications

Essential


Demonstrable commercial acumen, with good understanding of the key elements of Claranet services
Customer service focused
Excellent communication and prioritisation skills, with proven ability to manage and prioritise multiple activities, without direct supervision in a fast-paced environment with tight deadlines.
Excellent verbal and written communication skills.
Able to demonstrate coordination and resolution of complex issues. 
Highly motivated, pragmatic and energetic team player with a positive, determined, driven and can-do attitude
Ability to work cross-functionally
Good working knowledge of MS Office applications
Willing to travel

Desirable

Customer Service based qualification
Experience of working within an administration role within an IT and/or Telecoms business
 

About Us

Claranet combine pioneering technologies, practices, and expertise to propel our customers ambitions. Through a vibrant customer centric culture of collaboration, learning, and opportunity, we nurture a dynamic community of the best technology and service expertise spanning cloud, cybersecurity, networks, and unified communications. 

Founded in 1996, Claranet has evolved into a multi-disciplinary technology services provider with global reach. The company has annualised revenues of circa £350 million, over 6,500 customers, and more than 2,000 employees in nine countries. In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.  

Claranet consistently appears in The Sunday Times Top Track 250 as one of the fastest growing privately-owned businesses in the UK. Our international success is driven by local service, out of local offices, using a mixture of local and international infrastructure, including hyperscaler clouds.

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