UK/Remote
Hybrid Cloud
Competitive

About The Role

The Cloud Practice is the team that builds large infrastructure for a wide-ranging and diverse set of customers. We help them choose the right tools and services, build highly scalable secure infrastructure and help them manage the maintenance of those environments. We come up with creative solutions to difficult problems and every engineer gets to have a large direct impact on each of those customers.

The team is made up of engineers from all around the country in distributed teams. You can work fully remote or at any Claranet UK office - most people choose a combination of the two. We’ve worked hard to create a remote-friendly culture and believe you can have a big impact no matter where you live.

Working in the Cloud Practice we can offer an environment where you will be surrounded by like-minded, highly technical people.  Due to the nature of our business, interesting projects and the possibility to learn and use new technologies are commonplace. We want you to develop and grow as our organization does.

As the Capability Manager of this Practice, your main role is to develop programmes of training, onboarding of new team members, growth, career progression and skills. You’ll be critical in helping the organisation to grow our people and ensure that we build a diverse talent pipeline. It is expected that you’ll be experienced in delivering large programmes, defining capability strategy and production of technical content. In this role, you will have opportunities to identify the most critical skills needed for Cloud practice community and design the content architecture to support it.

We’re working on building an ever-improving company based on openness, diversity, collaboration, and empathy as our core values, a company that aims to be inclusive for the diverse group of people we get to work with, and where everyone supports each other and celebrates successes together.

Essential duties & responsibilities

  • Developing a departmental Capability Strategy
  • Working closely with our Team Leaders and HR on development and career progression programmes to build their maturity, develop inclusive career pathways and further embed professional standards
  • Design and manage the onboarding program and structure for new joiners. Ensure all the documents and processes are accurate and aligned with the strategy of the department
  • Identify new training and development needs in line with operational needs and strategic goals and objectives.
  • Develop and implement a performance framework, enabling the teams to evidence both efficiency and quality of work
  • Overseeing the delivery of Claranet's participation in Talent Schemes e.g. Internships and Graduate programmes
  • Supporting the team in designing our future apprenticeship strategy
  • Review existing training materials produced to determine appropriateness and relevance, modify or create new course materials to meet specific training needs
  • Monitor and evaluate training programmes effectiveness, agree success factors and KPI’s, report on them
  • Manage training budget
  • Maintain understanding of new educational and training techniques and methods
  • Research most appropriate and cost-effective external partners and technologies to support delivery of training plan, using a variety of methods
  • Manage the mentor and buddy system within the team to support capability and knowledge transfer

About You

Essential

  • Attention to detail
  • Proven track record of delivering education to internal stakeholders, using a variety of methods
  • Experienced in design and managing the delivery of content
  • Professional accreditation in or advanced knowledge of Project Management Methodology e.g. Prince 2 or MSP
  • Agility to manage competing demands in a programme environment
  • Hands-on experience of Public Cloud environments and associated technologies.
  • Ability to continuously adapt and learn new Cloud skills.
  • Ability to work well with and communicate effectively with cross-functional teams
  • Ability to understand and communicate concepts quickly and accurately
  • Excellent written and oral communication skills

In addition, the following are highly desirable:

  • Certification in Cloud technologies
  • Experience with multiple Cloud providers.

About Us

Claranet combine pioneering technologies, practices, and expertise to propel our customers ambitions. Through a vibrant customer centric culture of collaboration, learning, and opportunity, we nurture a dynamic community of the best technology and service expertise spanning cloud, cybersecurity, networks, and unified communications. 

Founded in 1996, Claranet has evolved into a multi-disciplinary technology services provider with global reach. The company has annualised revenues of circa £350 million, over 6,500 customers, and more than 2,000 employees in nine countries. In the UK we have over 500 staff working in London, Gloucester, Warrington and Leeds, or as homeworkers.  

Claranet consistently appears in The Sunday Times Top Track 250 as one of the fastest growing privately-owned businesses in the UK. Our international success is driven by local service, out of local offices, using a mixture of local and international infrastructure, including hyperscaler clouds.

Business of all sizes need to get the most from the latest cloud technologies, tools, automation, and development practices to solve their toughest business challenges. We provide consulting and management services covering the full range of hybrid cloud options. Claranet is one of the only two companies in the world to hold premier partner status with AWS, Google, and Microsoft as well as providing our own Claranet Cloud solutions.

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