Location
Gloucester
Department
Finance
Advertising Salary
Competitive

About The Role

Essential Roles & Responsibilities
  • Successful and timely delivery of accurate and agreed invoices.
  • Maximised cash collection.
  • Appropriate ledger ageing and debtor days.
  • Providing an excellent customer experience throughout the commercial relationship with the customer ensuring a high-level customer engagement and a consistent approach.
  • The resolution of customer queries. 
  • Work closely with customers and Claranet UK’s sales and implementation organisations to continually review and refine the processes involved in booking orders for customers, cash collection and commercial credit risk assessment.
  • Manage the collection of customer payments to ensure that customers adhere to agreed payment terms. Ensure that direct debits are accurate and address any direct debit issues, including chasing original paperwork and contacting the customer where direct debits have been cancelled or returned unpaid, are resolved.
  • Ensure that invoicing is accurate and issued in a timely manner and where appropriate discuss billing upfront with customers to ensure expectations are met.
  • Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner.
  • All statements, reminder letters and termination of services letters to be issued in accordance with Claranet UK’s Credit Control procedures.
  • Act on overdue accounts using the appropriate process.
  • Ensure that all customer records are accurate and updated where required in a timely manner.
  • Ensure all new applications for credit are correctly vetted and to maintain records and monitor credit limits for existing customers, escalating any potential issues on agreements where the customer holds a high exposure. 
  • Making sure that financial systems are updated with the correct credit information.
  • Liaise with both internal and external customers promptly, efficiently, and appropriately and act as a point of escalation for any issues raised within the team, whether inter-departmental or from customers or sales directly, ensuring that issues are resolved, and payment received from customers.
  • To undertake additional ad hoc duties as directed by the Credit Manager.

Teams to collaborate with

  • Finance/Revenue & Cost Assurance requesting 3rd party costs when assessing credit risk and impact thereof
  • Legal, Compliance & Procurement monthly meetings discussing accounts with a Legal Banner and seeking advice regarding complex issues and legal impact
  • Order Processing Order Approvals, Novations and Data Quality
  • Customer Success & Growth – collaborate on customer issues and credit risk
  • Customer and Product PMO – resolve customer queries in respect of delivery discrepancies

About You

Behavioural competencies – organisational and behavioural fit.

  • Demonstrable commercial acumen, with good understanding of the key elements of Claranet UK’s services.
  • Excellent communication and prioritisation skills, with proven ability to manage and prioritise multiple tracks of activity, without direct supervision in a fast-paced environment with tight deadlines.
  • Excellent verbal and written communication skills.
  • Highly motivated, pragmatic, and energetic team player with a positive, determined, driven and can-do attitude.
  • Willing to travel.
Critical competencies – technical fit
  • Experience managing a ledger and achieving results.
  • Able to demonstrate coordination and resolution of customer issues. 
  • Ability to work cross-functionally.
  • Good excel skills

About Us

About Claranet

Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.

At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.

We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.

In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.

Working for Claranet

Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean with). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.   

But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.

Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported, industry-led membership group created to address the UK’s tech talent shortage and diversity gap through collective action.

Our Vision

Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.

Position Summary

The Credit Control team manages the Credit Control function of Claranet UK, incorporating all aspects of billing, including implementing Claranet UK’s credit policy, cash collection, cash forecasting, query resolution and the management of aged debt and risk.

Role Mission

Claranet UK’s strategy is to provide solutions to customers that are constructed from repeatable product and service options driving efficiency and improvements in financial performance. The role of the Revenue & Cost Assurance Manager is to provide visibility and guidance for how to optimise revenue and costs to support this strategic business objective.

Objectives and Key Results

  • Cash Collection Targets
  • Aged Debt Reduction
  • Identification and Improvement of best practice
  • Building strong relationships with internal and external customers

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