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About The Role

Our aim is to provide expert financial advisory and support services to the business underpinned by an effective control environment at the right cost for the business. This falls into three key areas:

Financial Business Services:

  • Production of reporting to support and influence business decision making through analytical review of both lead and lag indicators. Development and overall management of the business planning process
Corporate Services:
  • Development and management of an appropriate governance and risk management framework and the provision of information for investors (Group)
Financial Shared Services:
  • Efficient provision of transactional and administrative business processes including related system development and stewardship of core data quality.

Position overview

The Credit Control team manages the credit control function of Claranet UK, incorporating all aspects of billing and collection including implementing Claranet UK’s credit policy, cash collection, cash forecasting, query resolution and aged debt management. Incorporated into the Team is the Accounts Receivable and Billing functions

Essential duties & responsibilities

Maintaining effective Billing requirements within the Business

  • the successful and timely delivery of accurate and agreed invoices
  • excellent customer experience is provided throughout the commercial relationship with the customer, providing high level customer engagement and a consistent approach

Work closely with the Credit Control Team and appropriate stakeholders to ensure minimal impact on cash collection whilst continually reviewing and refining billing processes

  • Responsible for addressing customer queries and providing clear and concise billing information
  • Ensure that invoicing is accurate and issued in a timely manner
  • Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner and making sure the credit note log is kept up to date
  • Issue Hosted Voice and Voice Call Usage Billing
  • Ad hoc Manual invoicing (Not Messina)
  • Issue Domains billing and responsible for maintaining the renewals spreadsheet
  • Action manual invoice requests from Financial Accounting including SFI charges and eFax
  • Responsible for and maintaining credit and invoice approvals within the AR Approvals inbox
  • Support Auditors requests
  • Enter Engineer's hours (professional services) into Sales Force using report from Claranet Support
  • Post Daily Invoices and Credit Notes into Navision
  • Releasing invoices from Messina and post in Navision
  • Put billing on hold when required whilst making sure reasons are communicated appropriately when the monthly report is reviewed
  • Ensuring billing analysis requirements are met whilst working closely with the Credit Controllers
  • Providing billing calculations, including final invoicing and issue where appropriate
  • Ensure bespoke billing reports are issued in a timely manner
  • Assist Accounts Receivable with cash analysis when required
Communication and internal interaction
  • Building effective relationships
  • Adding billing dates into Messina as required by Cancellations
  • Working with CTG to make frequency and other changes within the system to correct billing
  • Attend weekly meetings with Project Office regarding cancelled circuits within the system still required by the customer, and action calculations provided by analyst to ensure correct billing

Undertake additional ad hoc duties as directed by the Senior Billing Analyst or Credit Control Manager


  • Complete monthly bespoke reporting requirements
  • Ensure accurate and timely billing
  • Effective Management of the Credit Note log
  • Customer satisfaction
  • Identification and improvement (on-going) of best practice

These KPIs, as well as other traits, skills and knowledge requirements will be measured and monitored through Claranet UK’s performance management process.

About You


  • Experience in managing effective billing solutions and maintenance
  • Demonstrable commercial acumen, with good understanding of the key elements of Claranet UK’s services
  • Excellent communication and prioritisation skills, with proven ability to manage and prioritise multiple tracks of activity, without direct supervision in a fast-paced environment with tight deadlines
  • Excellent verbal and written communication skills
  • Able to demonstrate coordination and resolution of customer issues
  • Highly motivated, pragmatic and energetic team player with a positive, determined, driven and can-do attitude
  • Ability to work cross-functionally
  • Willing to travel
  • Excellent Excel skills

In addition, the following are highly desirable:

  • Experience of working for an IT and/or Telecom’s business
  • Accredited Excel Training course qualification(s)

About Us

Claranet combine pioneering technologies, practices, and expertise to propel our customers ambitions. Through a vibrant customer centric culture of collaboration, learning, and opportunity, we nurture a dynamic community of the best technology and service expertise spanning cloud, cybersecurity, networks, and unified communications. 

Founded in 1996, Claranet has evolved into a multi-disciplinary technology services provider with global reach. The company has annualised revenues of circa £400 million, over 6,500 customers, and more than 2,500 employees in nine countries. In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.  

Claranet consistently appears in The Sunday Times Top Track 250 as one of the fastest growing privately-owned businesses in the UK. Our international success is driven by local service, out of local offices, using a mixture of local and international infrastructure, including hyperscaler clouds.

We’re working on building an ever-improving company based on openness, diversity, collaboration, and empathy as our core values, a company that aims to be inclusive for the diverse group of people we get to work with, and where everyone supports each other and celebrates successes together. We want our people to feel engaged, comfortable, and healthy—and to know that they can belong here, no matter their story or background. If this resonates with you, then come and join us.

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