London
Technology
Competitive

About The Role

Position summary 

Claranet is one of Europe’s leading managed IT services providers with annualised global revenues of £325m, growing both organically and through acquisition. We employ 1,800 people and have over 6,500 customers across Europe, Brazil and the US. We offer businesses Cloud transformation, hosting, networks, communications and security services. Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed and security services.

Department

The Data Centre team is responsible for operational excellence across all Claranet UK Data Centres, including installation and support of Claranet and customer equipment, mechanical and electrical facilities management and security.

This extremely customer focused team is split between London and Bristol, providing critical on-site support to customers and the business around the clock.

Role

Our Data Centre Engineers are responsible for the lifecycle of all managed hardware hosted within Claranet UK Data Centres, remote assistance for colocation customers and supporting facility operations to ensure maximum uptime.

You will be based at our Docklands and Hoddesdon Data Centres (must live within 1 hour commute to the data centres- EN11 & E14) with occasional travel to other UK sites when required.

This role comprises of several day-shifts which operate between the hours of 8:00am to 8:00pm Monday to Friday. The day-shifts are rostered on a rotational basis with each engineer working 37.5hrs/week. You will also be required to form part of an on-call rota, covering escalations outside of the above hours. On-call and overtime are claimed in addition to your base salary, in-line with company policy. Generally engineers will be expected to cover 1 in every 4 weeks on call.

As part of the role, you will be required to work closely with the Delivery, Support and Change teams to facilitate the installation and support of customer and Claranet equipment to the highest possible standards. You will also be responsible for the decommissioning of equipment at the end of its life and the administration required in updating and maintaining records for all live and retired assets.

You will be required to meet and assist Claranet customers and visiting engineers with the installation and support of services, presenting yourself as a professional public face of Claranet at all Data Centre sites.

You will be required to review and maintain site security and access control at all times, working closely with the security team to maintain our existing quality and security certifications which include ISO9001 and ISO27001.

 

About You

Duties & responsibilities 

  • Troubleshooting and repair of hardware faults and the installation of spares or components as required.
  • Provide hands and eyes services to all Claranet departments and external customers.
  • Installation and decommission of managed equipment within the Data Centres and external customer sites.
  • Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments.
  • Accepting and taking ownership of fault escalations from internal teams.
  • Providing internal and external customers with timely updates on progress of incidents.
  • Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics.
  • Documentation of Data Centre equipment, service configuration and hardware solutions.
  • Carry out physical checks and audits as required by the business and its customers.
  • The management and control of Claranet assets.
  • Manage and maintain Data Centre security by allowing only authorised personnel access to the Data Centre facilities.
  • Update and maintain Claranet databases following all changes to equipment or assets.
Position specifications 

Essential

  • At least 1-year prior experience working for an Internet/Data Centre service provider, managed services provider or large corporation supporting server hardware.
  • Experience installing and troubleshooting server hardware, components and firmware.
  • Experience installing and physically troubleshooting firewalls, switches and routers.
  • A demonstrable passion for delivering exceptional customer service.
  • Demonstrable problem-solving and troubleshooting skills.
  • Ability and drive to create and maintain up-to-date documentation.
  • Ability to follow complex instructions for unfamiliar tasks.
  • A positive ‘can-do’ attitude.
  • Ability to work effectively under pressure whilst maintaining good prioritisation, high standards and risk mitigation.
  • You will be expected to communicate with corporate clients via telephone, tickets, email and face-to-face and should therefore possess excellent verbal and written communication skills.
  • Enthusiastic and highly motivated.
  • Ability to work alone, under own initiative considering the safety of themselves and others at all times.
  • Ability to dynamically assess and reduce/mitigate risk to service and safety.
  • Excellent organisational skills and attention to detail.
  • Full UK manual driving license
 Highly desirable:
  • Experience working within Data Centres, installing equipment in data racks and an appreciation of how power and cooling operates in such environments.
  • Copper and fibre cabling – types, installation, termination
  • Certified Data Centre Technician (CDCT) or equivalent Data Centre qualification
  • Basic Cisco switching and routing experience.
  • Basic Linux and Windows experience.
  • VMware hypervisor and basic VM management experience.

About Us

Claranet combine pioneering technologies, practices, and expertise to propel our customers ambitions. Through a vibrant customer centric culture of collaboration, learning, and opportunity, we nurture a dynamic community of the best technology and service expertise spanning cloud, cybersecurity, networks, and unified communications. 

Founded in 1996, Claranet has evolved into a multi-disciplinary technology services provider with global reach. The company has annualised revenues of circa £350 million, over 6,500 customers, and more than 2,000 employees in nine countries. In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.  

Claranet consistently appears in The Sunday Times Top Track 250 as one of the fastest growing privately-owned businesses in the UK. Our international success is driven by local service, out of local offices, using a mixture of local and international infrastructure, including hyperscaler clouds.

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