Gloucester/remote
Technology
Competitive plus benefits

About The Role

The Group ITSM Team are part of Claranet’s Group function and are responsible for documenting, maintaining, supporting and evolving the primary ITSM platform – ServiceNow. The team is also responsible for setting technical standards within the business and providing support, advice and training to other teams.

The successful applicant would show pride and passion for their work and who is willing to learn and use relevant technologies to provide the best possible solutions to our internal customers.

Essential Duties & Responsibilities

Design, configure and implement ServiceNow based applications to support business processes that meet business requirements:

  • Review and provide requirements with Business Analysts and/or end-users
  • Contribute to technical designs and implementation plans in conjunction with other team members
  • Follow agreed implementation plans and timelines to deliver required functionality
  • Create interfaces to work with other internal and external systems using Web services and other technologies
  • Work effectively and constructively as part of the ITSM team and other virtual teams as needed
  • Provide technical input on the capabilities of the ServiceNow platform and insights on the preferred/best practice way to implement solutions and appropriate trade-offs
  • Workflow development
  • CI class creation and/or modification of existing classes and relationships
  • Use of automation to populate CMDB
  • JavaScript development  

About You

Essential Experience

  • ServiceNow development experience (1 year minimum)
  • Experience of Web Technologies (XML, HTML, JavaScript, Web Services)
  • Proven scripting ability in JavaScript
  • General Development Experience

Desirable Experience 

  • ServiceNow Admin Certification
  • Experience in the development of REST / SOAP web services in ServiceNow
  • ITIL or experience in IT operations
  • Experience working in an Agile development environment

About Us

Group Claranet combine pioneering technologies, practices, and expertise to propel our customers ambitions. Through a vibrant customer centric culture of collaboration, learning, and opportunity, we nurture a dynamic community of the best technology and service expertise spanning cloud, cybersecurity, networks, and unified communications. 

Founded in 1996, Claranet has evolved into a multi-disciplinary technology services provider with global reach. The company has annualised revenues of circa £350 million, over 6,500 customers, and more than 2,000 employees in nine countries. In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.  

Claranet consistently appears in The Sunday Times Top Track 250 as one of the fastest growing privately-owned businesses in the UK. Our international success is driven by local service, out of local offices, using a mixture of local and international infrastructure, including hyperscaler clouds.

With 20+ years’ experience, Claranet has one of the most comprehensive network services portfolios in the UK underpinned by creative commercial solutions. From Cloud Connect services to large Wide Area Network solutions, Claranet is at the forefront of combining network, communications, cloud, and cybersecurity technologies.

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