Gloucester/London
Technology
Competitive plus benefits

About The Role

This is a combined role, primarily a Business Analyst, but also looking for candidates who hold experience as a Project Manager.

To elicit requirements for new business solutions or improvements to existing systems and guide their delivery.

  • Capture and document requirements for system/feature specifications and/or process improvements
  • Support integration of new businesses as needed
  • Country advocate in GIS/GE for one or more Claranet countries
  • GST technical specialist for one or more GIS/Group Engineering (GE) applications/technologies
  • Engage with business users and stakeholders from Claranet group companies to establish needs, document requirements, analyse and propose solutions
  • Prepare project documents including project initiation documents, requirements lists, scope, project plans etc.
  • From sign-off, manage projects to completion, leveraging both internal and external resources and ensuring stakeholder engagement
  • Create test scenarios for unit, functional and user testing
  • Provide regular updates and feedback to management
  • Be the advocate of their assigned country(ies) within GIS/GE, and, reflexively, be the advocate of GIS/GE within their assigned country(ies)
  • Support the appropriate GIS/GE team(s) for their technical specialism(s) to support adoption across the Claranet Group of that platform/technology, according to the Claranet Group Systems Strategy
  • Contribute to the strategic development of process, business and domain data models for the Claranet Group

About You

 
  Essential Experience 
  • Proven experience as a Business Analyst, process mapping and project management experience
  • Excellent knowledge of requirements capture and management methodologies
  • Demonstration of using analytical skills to resolve business problems
  • Business analysis skills and ability to talk to internal customers to gather business requirements, understand challenges and effectively document them in so that they are understood by the Business and developers and/or external suppliers
  • Working understanding of relational database concepts, ETL, BI tools and data presentation
  • A good working business and/or technical knowledge of at least one of the following platforms/technologies:
    • ServiceNow
    • Salesforce
    • Customer Portal
    • Billing/Invoicing Platform
    • Application Integration
 
About You 
  • Ability to work effectively in high pressure situations
  • Ability to communicate and convey ideas clearly with team members including developers and people external to the team who will have differing levels of technical knowledge and experience
  • Strong customer service skills and demonstrated the ability to build professional relationships
  • Good verbal and written communications skills
  • Attention to detail
  • Team Player
  • Flexibility to work with a variety of personalities and styles
  • Some travel may be required (up to 4 days per month) within the UK and other European sites
 
Desirable 
  • Understanding of Service Provider technologies such as IP, MPLS, virtualisation, web hosting an advantage
  • Previous experience in IT managed service provider, telecommunications technology or similar business environment
  • Experience of development in a variety of practices such as Agile, XP, DevOps
  • Experience of UML modelling for sequence diagrams and class definitions
  • Use of BPMN 2.0 or other process modelling notation
  • Any European language skills an advantage
 
Useful Qualifications 
  • BCS Business Analysis Certification preferred
  • Experience of using Prince II or other formal project methodology.
  • Prince II Certification desired
  • Knowledge of ITIL v3 and/or ITIL 4

About Us

Claranet combine pioneering technologies, practices, and expertise to propel our customers ambitions. Through a vibrant customer centric culture of collaboration, learning, and opportunity, we nurture a dynamic community of the best technology and service expertise spanning cloud, cybersecurity, networks, and unified communications. 

Founded in 1996, Claranet has evolved into a multi-disciplinary technology services provider with global reach. The company has annualised revenues of circa £350 million, over 6,500 customers, and more than 2,000 employees in nine countries. In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.  

Claranet consistently appears in The Sunday Times Top Track 250 as one of the fastest growing privately-owned businesses in the UK. Our international success is driven by local service, out of local offices, using a mixture of local and international infrastructure, including hyperscaler clouds.

With 20+ years’ experience, Claranet has one of the most comprehensive network services portfolios in the UK underpinned by creative commercial solutions. From Cloud Connect services to large Wide Area Network solutions, Claranet is at the forefront of combining network, communications, cloud, and cybersecurity technologies.

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