Applicant Portal

About Claranet
Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.

At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.

We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.

In the UK we have over 500 staff working in London, Gloucester, Warrington, Leeds or as homeworkers.

Working For Claranet
Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it). 

We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.

But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts. 

Our Vision
Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders. 

Position Summary
This is a Cyber Account Manager role that will solely focus on the security portfolio. The primary focus will be to work as part of a team with the responsibility to retain and grow a customer base that only trades in Cyber Security services. Customer growth is encouraged through the cross-sell and upsell from the Cyber Security portfolio. You are rewarded for finding non-cyber opportunities however these will be passed onto and are managed by non-security account managers.

This role is to retain customers and maximise average spend per account and being able to deliver the highest of standards of customer service satisfaction. A fantastic opportunity for a candidate who has experience in a cyber or technology sales role, who is looking to expand their skillset, and to be supported in developing a successful career.

Objectives & Key Results

• Retain current Claranet revenue spend
• Own and grow a portfolio of mid market cybersecurity accounts
• Develop and execute account plans aligned with client risk posture and digital transformation goals
• Conduct regular business reviews and risk posture assessments
• Meet or exceed annual revenue targets and pipeline objectives
• Translate technical security solutions into business value
• Cross-sell and upsell other security services
• Drive solution/consultative selling with a business outcome focus and a shared roadmap of development for key customers
• Create and drive campaigns in line with white space working alongside colleagues/manager and marketing. This will involve driving customers to security specific events (seminars and webinars)

Essential Roles & Responsibilities

• The Account Manager should demonstrate excellent inter-personal and organisational skills, must work fluidly both at a senior peer, partner and customer level, building trustful and successful relationships to drive the Claranet sales efforts
• Experienced in account profiling. Account size from 50 – 1000 employee businesses
• Consultive selling, and developing relationships through face to face meetings
• Opportunity generation through emails, marketing, LinkedIn, virtual & physical meetings and phone calls
• A minimum of 2 years experience selling Cyber Security Managed Services (XDR, Vulnerability Management) and Consultancy (Penetration Testing, GRC)
• The Account Manager should be an excellent communicator at all levels, with strong oral and written communication skills, able to present to small audiences and create a compelling proposition/story as appropriate to engage decision makers, influencers, internal staff, and alliance partners alike
• The Account Manager should be commercially astute with knowledge of the Cyber Security market and its participants
• Partner with sales specialists for solution design 

Behavioural Competencies – Organisational & Behavioural Fit

• Flexible and creative to take considered risks
• Learn and adapt quickly to changing situations
• Self-motivated and able to work under pressure
• Ability to travel to different sites and locations on an occasional basis
• Manages conflict and challenges in an open and constructive manner

Critical Competencies – Technical Fit

• You will have a proven record of accomplishment in successfully selling to and retaining customers. This includes selling sophisticated solutions and engaging with multiple stakeholders across various sectors
• Demonstrable success in driving revenue growth and developing cross-sell and up-sell opportunities. Your strategies will significantly contribute to increasing account value and customer satisfaction
• Maintain knowledge of cybersecurity domains including: SOC/SIEM/MDR/EDR, cloud security,  zero trust architecture, vulnerability management, governance risk and compliance, attack surface monitoring etc
• Stay current with evolving threat landscapes and compliance frameworks (NIST, ISO, SOC2 etc)
• Strong relationship management skills with proven success in delivering excellent customer experiences. You will be adept at understanding client needs and building long-term, mutually beneficial relationships
• You will possess comprehensive knowledge of relevant market trends and maintain up-to-date awareness of the latest developments in the industry. This ensures you can provide informed and valuable advice to your customers